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Products
- ꄃ Ductless Systems
- Charmo 115v
- Charmo 230v
- Pular 115v
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- Clivia 230v
- Airy 230v
- Multi-Zone
- ꁵ Central Air Systems
- Heat Pump
- Air Handler & Coil
- ꁦ VRF Systems
- GMV6 Mini
- GMV6 Heat Pump & Heat Recovery
- ꀔ Room Air
- PTAC
- Portable AC
- Window AC
- ꀒ Packaged Systems
- ꀹ Thermostats & Controls
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Solutions
- ꀇ Home Solutions
- Whole Home Comfort
- Room-by-Room Comfort
- Replacement & Upgrade
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- Energy Efficiency & Rebates
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- Indoor Air Quality
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- Hospitality
- Multi-family Housing
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- Data Center
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- Industrial Facilities
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Support
- ꄃ Product Resources
- Product Literature
- Owner & Installation Manuals
- ꂓ Warranty
- Warranty Information
- ꁳ Get Help
- FAQs
- Troubleshooting
- ꀆ Get app
- Control your comfort, anytime
- Download the GREE+ app
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Connect
- ꀇ Homeowners
- Product Registration
- Warranty Lookup
- ꄑ Partner
- Partner Portal
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About GREE
- ꀶ Our Story
- ꀔ Our Differences
- ꄓ Global Presence
- ꀖ Innovation & Technology
- ꂐ Sustainability
- ꁘ Careers
- ꀢ News & Events
-
Products
- ꄃ Ductless Systems
- Charmo 115v
- Charmo 230v
- Pular 115v
- Pular 230v
- Clivia 230v
- Airy 230v
- Multi-Zone
- ꁵ Central Air Systems
- Heat Pump
- Air Handler & Coil
- ꁦ VRF Systems
- GMV6 Mini
- GMV6 Heat Pump & Heat Recovery
- ꀔ Room Air
- PTAC
- Portable AC
- Window AC
- ꀒ Packaged Systems
- ꀹ Thermostats & Controls
-
Solutions
- ꀇ Home Solutions
- Whole Home Comfort
- Room-by-Room Comfort
- Replacement & Upgrade
- .
- Energy Efficiency & Rebates
- Smart Home & Controls
- Indoor Air Quality
- ꀶ Commercial Solutions
- Light Commercial
- Commercial Buildings
- Hospitality
- Multi-family Housing
- .
- Data Center
- Healthcare & Education
- Industrial Facilities
-
Support
- ꄃ Product Resources
- Product Literature
- Owner & Installation Manuals
- ꂓ Warranty
- Warranty Information
- ꁳ Get Help
- FAQs
- Troubleshooting
- ꀆ Get app
-
Control your comfort, anytime
-
Download the GREE+ app
-
Connect
- ꀇ Homeowners
- Product Registration
- Warranty Lookup
- ꄑ Partner
- Partner Portal
-
About GREE
- ꀶ Our Story
- ꀔ Our Differences
- ꄓ Global Presence
- ꀖ Innovation & Technology
- ꂐ Sustainability
- ꁘ Careers
- ꀢ News & Events
Product Resources
Access product literature, specifications, installation and owner manuals.
Get Help
Contact our support team for technical assistance, warranty support, and product inquiries.
Troubleshooting
Diagnose common system issues and find recommended solutions.
HELPFUL TOPICS
1. It may be caused by poor contact of the power plug: Please unplug or disconnect the air conditioning power plug for 30 seconds and then plug it back in. Use the remote control to aim at the air conditioning and press the power button to observe if it can operate normally
2. It may be due to the low battery level of the remote control: it is recommended that you replace the battery as soon as possible or clean the rust on the positive and negative metal plates of the battery
3. It may be that the remote control distance is too far: the maximum distance for remote control models to transmit is up to 8 meters. If the distance is too far, the signal cannot be effectively received. It is recommended that you operate close to the air conditioner
4. If the problem is still not resolved, there may be a malfunction. We suggest that you schedule a repair service
Solutions
Support
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